Privacy Policy boleh88

1. Introduction and Policy Scope

This Privacy Policy is issued by boleh88, an online gambling platform operating under international licensing and providing services to adult players in Malaysia. This document describes our practices regarding the collection, use, storage and protection of personal information you provide when using the boleh88.one website and all related services.

By registering an account, making a deposit, using any of our services or continuing to browse our platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to continue using the platform.

This policy applies to all information collected through our website, mobile applications (if any), email communications, live chat and any other contact channels we provide.

2. Information We Collect

boleh88 collects various types of information depending on how you interact with our platform:

a) Account Registration Information

• Full name as per identity card (MyKad or official document)
• Identity card number or passport number
• Date of birth (to verify that you are 21 years of age or older)
• Active email address
• Valid mobile phone number
• Current residential address
• Username and password of your choice

b) Financial and Payment Information

• Bank account or e-wallet details (Touch 'n Go eWallet, DuitNow, FPX) for deposit and withdrawal purposes
• Crypto wallet address (USDT, BTC, ETH) where applicable
• Deposit and withdrawal transaction records
• Betting history and game activity

c) Technical and Usage Information

• IP address and general location information
• Browser type and operating system
• Cookie data and session tracking technologies
• Time and duration of usage sessions
• Activity logs within the platform

3. Purpose of Information Use

We use the information collected for the following purposes:

• Identity and age verification: Ensuring all users are 21 years of age or older and comply with our licensing requirements
• Account management: Creating, maintaining and protecting your player account
• Transaction processing: Managing deposits, withdrawals, bonus credits and other financial activities
• Fraud prevention: Detecting and preventing fraudulent activity, money laundering and unauthorised access
• Customer support: Responding to enquiries and resolving technical or financial issues
• Service improvement: Analysing usage patterns to improve user experience and platform performance
• Marketing communications: Sending information about promotions, bonuses and service updates — only to users who have given their consent
• Legal compliance: Fulfilling obligations under international licensing and requirements from relevant authorities

4. Sharing Information with Third Parties

boleh88 does not sell or rent your personal data to any third party. However, there are limited situations where we may need to share your information:

• Payment processors: Information required to complete your deposit and withdrawal transactions via Touch 'n Go eWallet, DuitNow, FPX, USDT, BTC or ETH
• Technical service providers: Companies that provide infrastructure, hosting and security services for our platform — bound by strict confidentiality agreements
• Regulatory authorities: Where required by law or a valid court order, we may need to disclose information to the relevant authorities
• Fraud prevention: Sharing information with identity verification companies or fraud prevention agencies to protect players and the platform

5. Data Storage and Security

The security of your personal data is our top priority. boleh88 uses multiple layers of technical and organisational protection to safeguard your information:

• 256-bit SSL encryption for all data transferred between your browser and our servers
• Encrypted databases with strict access controls based on the principle of least privilege
• Intrusion detection systems and continuous security monitoring
• Regular security assessments by independent third-party auditors
• Clear incident response procedures for managing any data breaches
• Data security training for all staff with access to user information

Your data is stored on protected servers in high-performance data centres. While we take all reasonable precautions, no system can be guaranteed 100% secure. You also have a responsibility to protect your account password and not share your login details with anyone.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve the functionality and performance of our platform. Cookies are small text files stored on your device:

• Essential cookies: Required for basic platform functions such as login sessions and security — cannot be disabled
• Analytics cookies: Help us understand how users interact with the platform for ongoing improvement
• Preference cookies: Store your settings and preferences such as language and display settings

You can control and delete cookies through your browser settings. However, disabling essential cookies may affect the platform's functionality. Continued use of our platform after the cookie notice is displayed is considered your consent to our use of cookies.

7. Your Rights as a User

As a boleh88 user, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right of rectification: Request correction of inaccurate or incomplete information
• Right of erasure: Request deletion of your personal data in certain circumstances, subject to our legal obligations
• Right to restriction of processing: Request that we limit how we use your data in certain circumstances
• Right to object: Object to the processing of your data for direct marketing purposes
• Right to withdraw consent: Withdraw your consent to data processing at any time without affecting the validity of prior processing

To exercise any of the above rights, contact our support team via live chat or email. We will process your request within a reasonable time and inform you of the steps taken.

8. Data Retention

boleh88 retains your personal data for as long as your account is active or as long as necessary to provide services to you. After account closure, we may retain certain records for periods required by legal and licensing obligations, including:

• Financial transaction records for tax and audit purposes
• Activity logs for fraud investigation and security requirements
• Identity information to comply with anti-money laundering obligations

Data that is no longer required will be securely deleted or anonymised in accordance with our records management procedures.

9. Links to Third-Party Websites

The boleh88 platform may contain links to third-party websites for user reference. We have no control over the content or privacy practices of those websites and are not responsible for them. We recommend that you read the privacy policy of every website you visit.

10. Children and Age Restrictions

boleh88 services are restricted to individuals aged 21 and above only. We do not knowingly collect or process personal data of children or underage individuals.

During the registration process, you are required to confirm that you are 21 years of age or older. If we find that an account has been opened by an underage individual, that account will be suspended immediately and all funds will be returned in accordance with the relevant procedures.

11. Amendments to the Privacy Policy

boleh88 reserves the right to update or amend this Privacy Policy at any time. Any significant changes will be communicated to you via your registered email or a prominent notice on our platform before the changes take effect. The "Updated" date at the top of this document will be updated each time an amendment is made.

Continued use of our platform after an amendment notice is considered your acceptance of the latest version of this Privacy Policy. You are advised to review this policy from time to time to ensure you are always aware of our current privacy practices.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact our privacy team:

Via live chat: Available 24/7 on the boleh88 platform

Via email: Send your enquiry to our support address

We are committed to responding to all privacy enquiries within a reasonable time through our 24/7 support channels available in Malay and English.